Terms of sale and delivery
For PC-Rytteren ApS • CVR: 36394374 • Updated June 3, 2026
1. Prices and billing
1.1 Prices and VAT: All prices stated on this website are in Danish kroner (DKK) and include 25% VAT.
1.2 Time registration: For on-site support, the first started hour is billed in full. Thereafter, billing is per started half hour. For telephone support, billing is per started quarter-hour. For telephone support tasks, the stated minimum price as indicated on the pricing page applies.
1.3 Urgent tasks: Work requested outside normal working hours (weekdays 13-21), including weekends and public holidays, is billed at double rate, unless otherwise agreed in writing.
1.4 Reservations: Reservations are made for price changes and errors in the prices stated on the website. PC-Rytteren reserves the right to correct any calculation errors.
2. Payment terms
2.1 Deadline: Payment terms are Net 8 days from the invoice date, unless otherwise stated on the invoice.
2.2 Delay: In case of payment after the due date, interest is charged in accordance with the Interest Act (1.5% per started month) as well as reminder fees. Any granted discounts lapse in case of late payment.
2.3 Components: When ordering hardware/components for a case, these must as a rule be prepaid before the order is placed.
3. No-Cure-No-Pay & Terms
3.1 Definition: If the problem cannot be solved, no time is charged. However, this does not apply to data recovery or tasks where the customer themselves interrupts the process before a solution is found.
3.2 Complaint: If the problem is unexpectedly not 100% solved, the customer must notify this no later than 7 days after completion of the work to make use of the No-Cure-No-Pay guarantee.
3.3 Estimate: Time consumption stated before the start of the task is always an estimate. PC-Rytteren cannot be held responsible if a task takes longer than initially assumed due to unforeseen technical complications.
4. Liability and data backup
Important!
It is always the customer’s own responsibility to have an updated backup of all data before support or repair is started. PC-Rytteren can under no circumstances be held responsible for loss of data.
4.1 Hardware: When repairing hardware (especially liquid damage or older equipment), PC-Rytteren cannot be held responsible for consequential damage, or if the hardware ceases to function completely during attempts at repair.
4.2 Third party: PC-Rytteren is not liable for errors arising as a result of third-party software, updates or the customer’s own subsequent changes to the system.
4.3 Data backup: It is always the customer’s own responsibility to have an updated backup of all data before the work is started. PC-Rytteren assumes no responsibility for loss of data, regardless of the cause.
5. Cancellation and no-show
5.1 Cancellation: Cancellation of an agreed session must take place no later than 3 hours before the start. In case of later cancellation or non-attendance (No-Show), a start fee corresponding to the minimum amount for a task is charged.
5.2 Acceptance: By purchasing services or making a booking with PC-Rytteren, you automatically accept these terms of sale and delivery.